I have been getting a TON of people pming me on skype, forums, in-game ect. That their account got stuck logged in somehow.
This is how you fix it for yourself, unless you are fighting a NPC your account will be logged off.
Close your client completely wait 3-5 seconds and then turn it back on. 90% of the time that kicks your account offline and you are then able to log on. That is how I have to do it when I get stuck logged on, cause there is normally nobody there to kick me :D
Try doing that a couple times before messaging me or any other staff.
Now I know you're the staff here, but this seems like it should be in Tech Support? I dunno, just sayin'.